Testimonials

The Burns Agency

Our fans are raving about us!

L.P. & K. S. regarding an auto claim: “Mary Wilson is my rep and has always provided superb service. This was a fairly straightforward claim but nonetheless was processed as expeditiously and professionally as I could have expected. Thank you!”
Frank & Faye Cittadino “Burns Agency has a reputation for being a small town icon. We would recommend this agency to all our friends and family. We worked with Dave, Julie, Wendy and Mary who were all a huge help. Their customer service is beyond what anyone can imagine. They are timely and punctual!”
Charles and Cynthia Kershner, Courier Enterprises, Inc. “We heard about The Burns Agency when we purchased our business, a local newspaper, 19 years ago. We have both Commercial and Personal policies with this outstanding agency. If we had to rate their service, it would be a perfect 10! And you know, when you find good service, you just stick with it!”
Christopher and Barbara Blatz, Clinton Farm & Home, Inc. “In 1976 I moved to Clinton NY, and started Car Insurance with The Burns Agency. I don’t bother comparing companies, The Burns is the best for me and that’s what matters.”
MaryLisa Nolan “My father was with the Burns agency for years. It’s tradition, my husband and I have also been with The Burns Agency for years. This is generations of families dealing with David Burns’ father. It’s like family, there is no comparison!”
Ralph B.regarding a homeowners’ policy claim “This proves that, when dealing with a small, local insurance company, adjustments and necessary actions are handled in a very prompt manner. My wife and I were also impressed with Julie’s follow-up which resulted in a satisfactory conclusion.”
Susan B. regarding an auto claim: “Mary was so helpful to me. I appreciate her patience with me and her help in explaining things to me. Karen Murphy at Mercury was also very helpful in guiding me through the necessary steps.”
Alan P. regarding an auto claim: “I feel that Julie did a great job in dealing with the problems that came up with the insurance company. This is one reason that I like staying with The Burns Agency.”
Doug S. after an antique auto claim: “Whenever I talk with my agency they’re very courteous. That’s the great thing about a small town business, everyone knows each other!”
Susan K. regarding a homeowners claim: “I have had nothing but positive experiences with Travelers and with The Burns Agency staff.”
Joe & Mary after a theft claim: “Julie is exceptional to work with.”
Wayne & Margaret after hail damage: “I no sooner called and you were right on the case. I had my check within a week!”
William & Esther regarding an auto claim: “Anytime I called or came in with questions people were very professional and helpful. The claims process was made much easier with your guidance and expertise.”
Jaclyn T. regarding an auto claim: “I called Safeco on a Friday evening and they filed my claim, set me up with a rental car, and were very helpful! The Burns Agency also followed up the following week with paperwork. Overall, very pleased.
Mary M. after an accident: “Everything went very smoothly. The service made the process of recovering from the accident a lot easier.”
Douglas G. regarding an auto claim: “Everyone I talked with was very courteous and my claim was handled promptly.”
Hazel H. regarding a property loss: “Thank you for all your help.”
Stephen K. after a homeowners claim: “Claims and other dealings with The Burns Agency have always been satisfactory. Mary has always been courteous, prompt, and acting in our best interest.”
David T. after an auto claim: “I am very happy doing business with The Burns Agency.”
Patricia P. regarding an auto claim: “A good experience out of a bad situation anytime you have an accident. Julie was great as always!”
Doris W. regarding a homeowners claim: “I was very satisfied with the way my claim was handled. They were very timely.”
William C. regarding an auto claim: “Everyone we spoke with was very eager to help. They were also very polite.”
Alan S. regarding a homeowners claim: “We appreciated the followup call from The Burns Agency to make sure our needs were being met.”
Gaylord T. after a fire loss: “The Burns Agency is always competent and courteous. The claims adjuster found damage that neither the contractor nor I had previously seen.”
Wayne S. after an auto claim: “It was a pleasure to do business with The Burns Agency and New York Central Mutual. Mary followed up later to see if the work was done to my satisfaction, which it was.”
James R. regarding an auto claim: “The help at The Burns Agency made a very emotional day turn around somewhat. Thanks.”
James C. after an auto loss: “The claim was handled smoothly and fast. Thank you for the quick response.”
Edwin P. after an auto claim: “Your services were outstanding.”
David D. after a claim: “Julie is the best! She deals with all of our issues and calls in a prompt and courteous manner.”
Diana M. regarding an auto claim: “I am happy with your service, especially Julie’s. She is always helpful and knowledgeable.”

L.P. & K. S. regarding an auto claim:

“Mary Wilson is my rep and has always provided superb service. This was a fairly straightforward claim but nonetheless was processed as expeditiously and professionally as I could have expected. Thank you!”

Frank & Faye Cittadino

“Burns Agency has a reputation for being a small town icon. We would recommend this agency to all our friends and family. We worked with Dave, Julie, Wendy and Mary who were all a huge help. Their customer service is beyond what anyone can imagine. They are timely and punctual!”

Charles and Cynthia Kershner, Courier Enterprises, Inc.

“We heard about The Burns Agency when we purchased our business, a local newspaper, 19 years ago. We have both Commercial and Personal policies with this outstanding agency. If we had to rate their service, it would be a perfect 10! And you know, when you find good service, you just stick with it!”

Christopher and Barbara Blatz, Clinton Farm & Home, Inc.

“In 1976 I moved to Clinton NY, and started Car Insurance with The Burns Agency. I don’t bother comparing companies, The Burns is the best for me and that’s what matters.”

MaryLisa Nolan

“My father was with the Burns agency for years. It’s tradition, my husband and I have also been with The Burns Agency for years. This is generations of families dealing with David Burns’ father. It’s like family, there is no comparison!”

Ralph B.regarding a homeowners’ policy claim

“This proves that, when dealing with a small, local insurance company, adjustments and necessary actions are handled in a very prompt manner. My wife and I were also impressed with Julie’s follow-up which resulted in a satisfactory conclusion.”

Susan B. regarding an auto claim:

“Mary was so helpful to me. I appreciate her patience with me and her help in explaining things to me. Karen Murphy at Mercury was also very helpful in guiding me through the necessary steps.”

Alan P. regarding an auto claim:

“I feel that Julie did a great job in dealing with the problems that came up with the insurance company. This is one reason that I like staying with The Burns Agency.”

Doug S. after an antique auto claim:

“Whenever I talk with my agency they’re very courteous. That’s the great thing about a small town business, everyone knows each other!”

Susan K. regarding a homeowners claim:

“I have had nothing but positive experiences with Travelers and with The Burns Agency staff.”

Joe & Mary after a theft claim:

“Julie is exceptional to work with.”

Wayne & Margaret after hail damage:

“I no sooner called and you were right on the case. I had my check within a week!”

William & Esther regarding an auto claim:

“Anytime I called or came in with questions people were very professional and helpful. The claims process was made much easier with your guidance and expertise.”

Jaclyn T. regarding an auto claim:

“I called Safeco on a Friday evening and they filed my claim, set me up with a rental car, and were very helpful! The Burns Agency also followed up the following week with paperwork. Overall, very pleased.

Mary M. after an accident:

“Everything went very smoothly. The service made the process of recovering from the accident a lot easier.”

Douglas G. regarding an auto claim:

“Everyone I talked with was very courteous and my claim was handled promptly.”

Hazel H. regarding a property loss:

“Thank you for all your help.”

Stephen K. after a homeowners claim:

“Claims and other dealings with The Burns Agency have always been satisfactory. Mary has always been courteous, prompt, and acting in our best interest.”

David T. after an auto claim:

“I am very happy doing business with The Burns Agency.”

Patricia P. regarding an auto claim:

“A good experience out of a bad situation anytime you have an accident. Julie was great as always!”

Doris W. regarding a homeowners claim:

“I was very satisfied with the way my claim was handled. They were very timely.”

William C. regarding an auto claim:

“Everyone we spoke with was very eager to help. They were also very polite.”

Alan S. regarding a homeowners claim:

“We appreciated the followup call from The Burns Agency to make sure our needs were being met.”

Gaylord T. after a fire loss:

“The Burns Agency is always competent and courteous. The claims adjuster found damage that neither the contractor nor I had previously seen.”

Wayne S. after an auto claim:

“It was a pleasure to do business with The Burns Agency and New York Central Mutual. Mary followed up later to see if the work was done to my satisfaction, which it was.”

James R. regarding an auto claim:

“The help at The Burns Agency made a very emotional day turn around somewhat. Thanks.”

James C. after an auto loss:

“The claim was handled smoothly and fast. Thank you for the quick response.”

Edwin P. after an auto claim:

“Your services were outstanding.”

David D. after a claim:

“Julie is the best! She deals with all of our issues and calls in a prompt and courteous manner.”

Diana M. regarding an auto claim:

“I am happy with your service, especially Julie’s. She is always helpful and knowledgeable.”